Frequently Asked Questions

Troubleshooting Sign-In Issues

If you’re experiencing problems signing in to the repository, clearing your browser’s cookies and cache for the specific site often resolves the issue. Below are instructions for the most commonly used browsers.

Google Chrome

1. Click the three-dot menu button in the top-right corner
2. Select Settings
3. Click Privacy and security in the left sidebar
4. Click Third-party cookies and other site data
5. Click See all site data and permissions
6. Search for or find the repository URL in the list
7. Click the trash icon next to it to delete its data

Mozilla Firefox

1. Click the menu button (three lines) in the top-right corner
2. Select Settings
3. Click Privacy & Security in the left sidebar
4. Scroll down to the Cookies and Site Data section
5. Click Manage Data
6. Search for the repository URL in the list
7. Select it and click Remove Selected

Microsoft Edge

1. Click the three-dot menu button in the top-right corner
2. Select Settings
3. Click Cookies and site permissions in the left sidebar
4. Click Manage cookies and site data
5. Search for or find the repository URL in the list
6. Click the trash icon next to it to delete its cookies

Safari (macOS)

1. Open Safari and click Safari in the menu bar
2. Select Settings (or Preferences on older versions)
3. Click the Privacy tab
4. Click Manage Website Data
5. Search for the repository URL in the list
6. Select it and click Remove
7. Click Done when finished

Safari (iOS/iPadOS)

1. Open Safari and tap the AA icon in the address bar
2. Tap Privacy Report then Manage Website Data
3. Tap Edit in the top-right corner
4. Tap the red minus icon next to the repository URL
5. Tap Delete
6. Tap Done

Note: After clearing the site’s cookies, you may need to sign in again to your account.